Frequently Asked Questions
At casa we aim to provide as much information as possible so that our clients, carers, stakeholders and friends fully understand the services and help we provide.
If you can’t find the answer here, please reach out to us and we will do our best to assist you. Our phone number, email and location details are on the Contact Us page
for carers & families
Quality & Safeguarding
Frequently Asked Questions
Click on the question to view the answer.
What is the NDIS?
The National Disability Insurance Scheme (NDIs) is a new way for people with a disability to receive support. The NDIS will give people with disability more choice and control over how, when and where support is received. To Find out more about the NDIS, check out this link www.ndis.gov.au
Who is eligible for the NDIS?
To find out if you are eligible, follow this link www.ndis.gov.au/ndis-access-checklist.html
Is casa accredited and qualified to provide support for people with disabilities?
Why Choose to receive supports from Casa?
Casa Services offer a wide range of support options and activities. Our staff are trained and professional and have excelled in quality audits. We provide a welcoming and safe environment for individuals to achieve excellent outcomes. We are happy to evolve with you as your support needs change.
At casa Services we offer you:
Support – A superior personal support services which puts you at the centre of everything we do
Choice – Maximising choices for you, allowing you to best meet your own needs and goals
Independence – We encourage independence and personal growth by supporting you in activities that engage you in the local community as a part of everyday life
How can I get services from casa?
If you are receiving NDIS funding and require the supports that casa offer, contact us for an appointment to discuss your needs and complete necessary paperwork. Our staff are happy to come to your home or we can meet at the office.
If you are funded through another agency, notify them that casa is your preferred service provider. They will then contact us to arrange the next steps.
No matter what your funding arrangement, casa will meet with you to discuss your needs.
Do I need NDIS funding to purchase services form casa?
No. There are many ways to access activities and supports.
The majority of people who come to casa have funding packages from the National Disability Insurance Agency; others directly purchase supports. All you need to do is contact us to discuss your needs and we can then set up a service agreement where we will bill you directly for services.
How much or how little support can I arrange?
The supports you purchase depends entirely on you! You can purchase as little or as much support from casa services as you require.
I am currently receiving supports from another service provider. What will I need to do if I wish to change service providers?
To change your NDIS Service Provider, follow these 3 simple steps:
- Check the terms and conditions of your service agreement – this will give you information on any termination periods or cancellation fees that may apply when cancelling the services of your current provider
- End the service agreement with your current service provider – this should be done in writing
- Remove your service booking on the MyPlace portal – you will need to talk to your current provider and request this of them so that your new provider can create their own service booking for you
I am worried about the privacy of my personal information, is casa safe?
What if I am not happy with my worker?
We will always try to match you with the worker who best meets your needs, has the most relevant skills and experience and who shares your interests. We also personally introduce you to the worker/s who will be assisting you. If you are not happy with this support worker, you can always contact us to arrange to meet another worker.
English is not my first language… how can you help?
We strive to provide information in the language and mode of communication which you will be most likely to understand, and we are flexible to assist you in your specific needs.
You can bring a family member or trusted friend with you to help you tell us what you need. We can also arrange for an interpreter to help you.
How can I get employment with casa services?
If you would like to join a team of passionate and dedicated people who put people with a disability at the heart of everything we do, we’d like to hear from you!
To view current opportunities, see our Employment page.
If I’m not happy with casa Service, how can I tell you without being afraid?
It’s ok to make a complaint! Complaints help us understand what is important to you and improve the quality of services we provide.
If you are comfortable, you are encouraged to raise your concern or complaint with us first so we can try to resolve the issue quickly. To make a complaint click here.
Soon you will be able to find out lots about what is going on at casa services day to day by following us on Facebook.
This is where you will be able to find out the latest news about activities and events.
Watch this space for the launch information.